> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.poool.fr/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Overview of Poool Access

You now have access to Poool Access! Ready to get started with your settings? Before you begin, here's an overview of what to expect!

# Targeting with Access

Poool Access offers you several levels of targeting, so you can personalize your journeys as effectively as possible. You can configure each targeting level.


![](https://storage.crisp.chat/users/helpdesk/website/-/5/f/5/0/5f50f52b22503800/screenshot-2026-04-01-at-17073_1ivpf67.png)


# User journeys

We recommend thinking about the segmentation you will apply and the associated user journeys. This will help you more easily plan out the different settings to consider.

Need some inspiration? Check out our dedicated guide on The Audiencers : [How to segment audiences for a dynamic paywall?](https://theaudiencers.com/guide-how-to-segment-audiences-for-a-dynamic-paywall/) 🎉

Here is an example of a user journey matrix that you can use to think through your different targeting options.

![](https://storage.crisp.chat/users/helpdesk/website/-/5/f/5/0/5f50f52b22503800/screenshot-2026-04-01-at-17085_1g3v1kg.png)

|| User journeys work as long as the user has accepted cookies. If the user refuses cookies, they will be exposed to a single action.

# Configuration logic

The configuration in the tool follows this segmentation logic.

We explain everything in our dedicated sections:

* [Segmentation options : contexts and groups](https://help.poool.fr/en/article/how-do-contexts-work-1iiwohb/)
* [Actions available and scenarios](https://help.poool.fr/en/article/how-do-i-create-a-scenario-v2i9r4/)

And find out in detail how to customize each of these steps:

* [Create your appearances](https://help.poool.fr/en/article/how-can-i-create-a-basic-appearance-i9yq4v/)
* [Create your form](https://help.poool.fr/en/article/how-do-i-create-a-form-with-poool-access-2slyxb/)
* [Customize your](https://help.poool.fr/en/article/how-do-i-create-a-scenario-v2i9r4/) [scenario : the appearance to activate](https://help.poool.fr/en/article/how-do-i-create-a-scenario-v2i9r4/)
* [Configure all your texts and redirect links](https://help.poool.fr/en/article/how-can-i-modify-the-default-texts-1sngp28/)