> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.poool.fr/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How can I add a new user?

A new member joins your team? When you are Admin of your team, you can easily add a new user to the Dashboard.

First, go to the '*App settings*' section. To invite a new person, go to 'Manage access'.

![](https://storage.crisp.chat/users/helpdesk/website/-/5/f/5/0/5f50f52b22503800/capture-decran-2026-03-20-a-14_d3iuzv.png)
And [Add a new user]

![](https://storage.crisp.chat/users/helpdesk/website/-/5/f/5/0/5f50f52b22503800/capture-decran-2026-03-20-a-14_6b6lq8.png)




Then, enter person's name and email, and define his role:

1. **Administrator**: Can view, modify all settings, and activate elements.
2. **Editor**: Can view and modify certain settings (texts, conditions, scenario actions) – cannot activate elements.
3. **Guest**: Can view only – cannot activate elements

[![](https://storage.crisp.chat/users/helpdesk/website/-/5/a/2/8/5a28cdddce7c8400/368bd0f7-e719-481c-8187-03fce8_4x2gll.png)](https://downloads.intercomcdn.com/i/o/s22rivig/2008990705/c76fd5f91b83d384249a3b8c95da/Capture+d%E2%80%99e%CC%81cran+2026-01-30+a%CC%80+15_10_28.png?expires=1773332100&signature=6a745a63cbc6e41c38237b8f4a2fd46be12988a1cfee30cfece5334ca82a1565&req=diAnHsB3nYZfXPMW1HO4zRhpIxzt6sM0KlXBD7neevQmDLzCz2cfiCXJHu%2Bi%0A75A6cgYYyLq8EoY2HQY%3D%0A)

When you 'Send invite', the person will receive an invitation email to join your team.

As long as the person has not activated the account, the status of the user's account will be 'Inactive'.

[![](https://storage.crisp.chat/users/helpdesk/website/-/a/6/7/9/a679c7d383794000/42ca9c7d-024a-4ade-a333-b525b8_163x6jq.png)](https://downloads.intercomcdn.com/i/o/774301192/e7b52ebb053ea254d6289970/image.png?expires=1773332100&signature=8891faa2467c00e97878f14b9e31fba2be9a3401f72bf2e086b6a6173c53c780&req=cycjFcl%2FnIhdFb4f3HP0gKwE9uqNtKZQjw8n5UKbKzI0KO%2F6aqKaqHoj67Pz%0Ar3xdQD%2FaIUN%2Baa9xiA%3D%3D%0A)

If you have a problem with the email, click on 'Resend invitation' to restart the invitation process.

Once the account is activated, the user will have an 'activated' status on the dashboard.

[![](https://storage.crisp.chat/users/helpdesk/website/-/c/3/2/8/c328be9f9483e800/877df64f-d7ef-41c4-8b37-46b563_1gmy7gc.png)](https://downloads.intercomcdn.com/i/o/774301624/48ef258144e395c4bfae0cd5/image.png?expires=1773332100&signature=af7047115bfede06478093a14e0a3e429d4cf27a271c3720415321d3617f671f&req=cycjFcl%2Fm4NbFb4f3HP0gLgB1T%2BVMnWmv62KDjIlhN0fHh33IKzwZJDaPz4r%0AIXATiCZG8lhREcy9cg%3D%3D%0A)

If you have any questions, please contact us on the chat!